What to contact us about
- Batch-code coverage gaps or incorrect decoding results.
- Website bugs, broken pages, or technical issues.
- Privacy, terms, advertising, and partnership questions.
- Product suggestions for the website or iOS app.
What to include
For faster help, include the brand name, the batch code exactly as printed, the page URL, and a short description of what looks wrong. Screenshots are helpful when the issue depends on packaging or layout details.
Support expectations
The main support address is hi@mid21.com. Response time can vary, but clearer reports make it easier for us to investigate decoding rules, update content, or confirm whether an issue is data-related or packaging-related.